Effective date: August 5, 2026
Your first subscription payment on a Starter, Professional, or Business plan is fully refundable if you request it within 30 days of that charge. If you upgrade to a higher tier, the price difference from that upgrade is also covered, within 30 days of the upgrade.
Email Admin@SOWaudit.com from the email address on your account. We'll process your refund within 5 business days to your original payment method and cancel your subscription so you aren't charged again.
Renewal charges after your first 30 days on a plan — cancelling stops future billing, but this guarantee doesn't retroactively refund renewal charges outside the 30-day window. One-time purchases, including Remediation Reports and other à la carte add-ons, aren't covered, since those reflect a work product already generated and delivered to you.
This guarantee applies to self-serve subscriptions on the Starter, Professional, and Business plans. Enterprise subscriptions are typically governed by a separate negotiated agreement — refund terms for Enterprise customers follow that agreement, or as otherwise agreed with your account contact.
You can cancel anytime, self-serve, through Stripe's secure billing portal — verify your account email there to cancel immediately, no email to us required. A link is also available from your Account Settings page and the site footer.
Questions about this policy? Contact us at: